Privacy Policy

1. Introduction

Klarforge LLC (“we,” “us,” or “our”) operates the website located at klarforge.com and provides website development, AI-based chatbot features, business consulting, and social media marketing. We respect your privacy and are committed to protecting the personal data we collect.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, purchase packages, or subscribe to our Services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or submit information.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

• Personal Data: Personally identifiable information, such as your name, shipping/billing address, email address, and telephone number, which you voluntarily provide when you submit contact forms, register, purchase services, or contact support.
• Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that is collected when you purchase or subscribe to our Services.Please note that all payment processing is handled securely by Stripe. We do not store or process your complete credit card information on our servers.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.

3. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

• Deliver, set up, and configure custom websites, hosting, and smart assistants.
• Process, manage, and renew payments and subscriptions via Stripe.
• Email or call you regarding your inquiries, orders, and services.
• Fulfill and manage purchases, orders, and payments.
• Generate and customize the AI Knowledge Base for your Smart Customer Assistant.
• Analyze usage trends and improve website design, speed, and overall user experience.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal data. We may share information we have collected about you in certain situations, primarily with third-party service providers who assist us in operating our business and providing the Services:

• Payment Processing (Stripe): We share payment and billing data with Stripe to process transactions, prevent fraud, and manage subscriptions.
• Hosting & Database (Google Firebase): We use Google Firebase to host our website, manage databases, and store contact form details securely.
• AI APIs (OpenAI): For clients utilizing our Smart Customer Assistant chatbot subscription, chat logs and business information may be processed via the OpenAI API (or other AI provider APIs) to generate chatbot responses. Data processed via OpenAI APIs is subjected to their business terms, which state that API data is not used to train generative models.
• Legal Requirements: We may disclose your information where required to do so by law, court order, or governmental regulation, or to protect the rights, property, and safety of Klarforge LLC, our users, or others.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. All connections to our website are encrypted using Secure Socket Layer (SSL) technology.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies & Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies in your browser settings, but be aware that such action could affect the availability and functionality of the website.

7. Your Privacy Rights

Depending on your location (such as California or the EEA), you may have certain rights regarding your personal data, including:

• The right to request access to and receive a copy of the personal data we hold about you.
• The right to request rectification (correction) of any inaccurate personal data.
• The right to request erasure (deletion) of your personal data from our active databases.
• The right to opt-out of marketing communications.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeline required by applicable law.

8. Contact Information

If you have questions or comments about this Privacy Policy, please contact us at:

Klarforge LLC
Email: support@klarforge.com
Registered in California