Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Client,” “you,” or “your”), and Klarforge LLC(“Company,” “we,” “us,” or “our”), concerning your access to and use of our website, as well as any other media form, media channel, mobile website, or website design, software development, consulting, or marketing services provided by us (collectively, the “Services”).

By purchasing any package (including the Starter Digital Platform or Opportunity Audit & Strategy) or subscribing to any add-on Service, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, you are prohibited from using the Services and must discontinue checkout.

2. Description of Services & Deliverables

Klarforge LLC provides website design, hosting setup, automation blueprints, business transformation consulting, and marketing services.

• Starter Digital Platform: Includes a single-page website, basic SEO setup, setup on Firebase Hosting, and an automated customer chatbot assistant, as described on our pricing page.
• Opportunity Audit & Strategy: Includes a fixed 4 hours of consulting meetings, operational workflow review, and delivery of a custom automation blueprint document.
• Add-on Subscriptions: Includes recurring monthly services such as the Smart Customer Assistant, Booking System, Social Media Campaigns, and Website Care & Support.

Any modifications, feature additions, or custom custom-code requirements outside the predefined scope of the purchased package are out of scope and will be billed at our standard hourly consulting rate of $150/hour, subject to a separate written work order.

3. Client Cooperation & Project Abandonment

Our ability to deliver high-quality Services on time depends entirely on your timely cooperation. You agree to provide us with all requested text copy, high-resolution logos, product/service images, domain access, hosting credentials, and prompt feedback on draft layouts.

Project Abandonment Clause: If we request materials, approvals, or feedback and you fail to respond for a period of forty-five (45) consecutive calendar days, Klarforge LLC reserves the right to declare the project abandoned. In such event:

• The project will be closed and marked as completed.
• Klarforge LLC is released from any further obligation to perform work.
• All fees paid up to that date will be fully forfeited and non-refundable.
• To resume work on an abandoned project, a reactivation fee of $250 will apply.

4. Fees, Recurring Billing & Cancellations

Payment: One-time fees (such as the Starter Digital Platform or Opportunity Audit & Strategy) must be paid in full upfront via Stripe checkout before project commencement.

Subscriptions: Monthly add-ons are billed automatically on a recurring 30-day billing cycle to the credit card or payment method provided during checkout.

Cancellation Policy: You may cancel your monthly subscription add-on at any time. To avoid billing for the next cycle, cancellation requests must be submitted in writing via email to support@klarforge.com at least fifteen (15) calendar days prior to your next scheduled billing date.

No Refunds: Because all websites, automation strategies, and marketing campaigns are custom-built digital assets, all sales are final, and all fees paid are strictly non-refundable.

5. Intellectual Property Rights

Client Ownership: Subject to full payment of all outstanding invoices, you shall own the final design layout and content of the website developed specifically for you, as well as all logos, text, and graphics provided by you.

Company Ownership: Klarforge LLC retains sole and exclusive ownership of, and all intellectual property rights in, all background technology, base templates, pre-existing code libraries, proprietary chatbot configurations, prompt scripts, database models, and software tools utilized to build or run your website or automation system. We grant you a limited, non-exclusive, non-transferable, revocable license to use such background components solely as integrated into your final website.

6. Generative AI Chatbot Disclaimer

Certain Services include the deployment of automated chatbot assistants (“AI Assistants”) powered by third-party generative artificial intelligence and large language models (such as OpenAI API or similar platforms).

CRITICAL WARNING:Generative AI models are subject to “hallucinations” and may occasionally generate responses that are incorrect, incomplete, misleading, or offensive. You acknowledge and agree that:

• You are solely responsible for monitoring and supervising the conversations, recommendations, and actions taken by the AI Assistant.
• Klarforge LLC makes no representations or warranties regarding the accuracy, reliability, or appropriateness of the AI Assistant's outputs.
• Klarforge LLC shall not be liable for any claims, actions, losses, damages, or liabilities arising directly or indirectly from responses, quotes, or agreements generated by the AI Assistant.
• You agree to indemnify and hold harmless Klarforge LLC from any third-party claims arising from customer interactions with the AI Assistant.

7. Hosting, Maintenance & Third-Party Services

Hosting: Website hosting is set up on Google Firebase Hosting or other third-party cloud infrastructure. All hosting services are subject to the terms and service level agreements of the respective third-party provider. Klarforge LLC does not guarantee uninterrupted hosting uptime.

Updates & Support: Monthly Website Care & Support covers minor text changes, backup monitoring, and routine security updates. It does not cover major layout overhauls, structural changes, or database migrations, which will require separate consulting agreements.

API Changes: We are not responsible for breaks in service or loss of chatbot functionality caused by updates, deprecations, or policy changes by third-party API providers (e.g. OpenAI, Stripe, Facebook, Instagram, Google).

8. Disclaimer of Warranties & Limitation of Liability

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE WEBSITE OR SERVICES WILL INCREASE SALES, IMPROVE SEO RANKINGS, OR SECURE LEADS.

IN NO EVENT WILL KLARFORGE LLC, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR SERVICES DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to defend, indemnify, and hold Klarforge LLC, including its subsidiaries, affiliates, and all of our respective officers, agents, and employees, harmless from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) content or materials you provide to us for use on your website; (2) your breach of these Terms; or (3) your violation of the rights of a third party, including but not limited to intellectual property rights.

10. Governing Law & Dispute Resolution

These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Binding Arbitration:To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a “Dispute”), any Dispute brought by either party shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules, rather than in a court of law. The arbitration shall take place in California.

11. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Klarforge LLC
Email: support@klarforge.com
Registered in California